Customer Relationship Management (CRM)

Account Officer for Bonds.ph

Metro Manila, Metro Manila   |   Full Time

Company Description

Many Filipinos do not have easy or affordable access to basic financial services like bank accounts, remittance services and investment products. 

Blockchain technology is solving many of these problems through cryptocurrencies and digital assets.  By providing an exchange platform for cryptocurrencies and digital assets, PDAX aims to make financial products and services cheaper and more accessible to the ordinary Filipino.

PDAX operates an open marketplace for digital assets, i.e. PDAX.ph and retail distribution app for securities, e.g. Bonds.PH.

PDAX is a financial institution regulated by the Bangko Sentral ng Pilipinas (BSP), and is Series A venture backed by the global leaders in crypto and blockchain technology, and by SEA-focused venture capital firms.

About the Role

An Account Officer handles day-to-day customer service activities including onboarding, client service requests, and KYC reviews, working closely with the Account Management Team in responding to the clients’ account-related concerns in a timely manner. He/She ensures client applications, activities, and transactions are crosschecked against fraud and established watchlists, while complying with anti-money laundering regulations.

Responsibilities

  • Responsible for ensuring a quick, seamless, and highest level of customer service for our clients in relation to onboarding and account-related experience.

  • Onboard new client relationships by conducting customer due diligence and completing client risk profiles, ensuring complete client documentation, and process relationship updates using PDAX onboarding tools.

  • Process the following functions in a timely manner and ensure all documentation received is current, accurate, and complete:

    1. Account-related requests(verification, upgrade, information update, deactivation)

    2. Client Due Diligence

    3. Perform periodic review on clients’ profiles and refresh documentation as necessary

    4. Carry out KYC procedures

  • Work closely with the Customer Relationship Management (CRM) Team and other internal functions to deliver departmental and company goals.

  • Analyze data and trends and escalate suspicious client transactions in compliance with anti-money laundering regulations

  • Continuously innovate by automating available data and streamlining existing processes to ensure we are as efficient and effective as possible.

  • Identify possible opportunities to strengthen and improve engagement with clients through existing CRM tools.

  • Any other function that may be assigned by the Head of Customer Relations and Account Management Lead

Qualification

  • Bachelor’s Degree in any field

  • Experience in customer service and use of Salesforce is an advantage

  • Able to excellently manage time to multitask, prioritize, and work well under pressure, especially to anticipate contingencies concerning nature of work

  • Ability to adapt and thrive in a fast-changing and highly-regulated environment

  • Self-motivated, detail oriented, and proactive fast learner

  • Be an excellent team player with strong analytical, communication, and organizational skills

  • Willing to work in shifts and on weekends

Nice to Have!

  • Willingness to work in a startup environment – we need someone with an appetite for building.
  • Enthusiasm for trading stocks, forex, or cryptocurrencies
  • Interest in Blockchain and Technology
  • Entrepreneurial spirit – you’re not here to just execute. Inspire us and make this company yours!

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